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New free download – ITIL Acronyms
CFIA, KEDB, SACM, TCU. These acronyms are all used within ITIL and in order to gain the ITIL Certifications, whether it is ITIL v3 Foundation, one of the ITIL Intermediate modules or ITIL Expert...
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New free download – ITIL Glossary
If you are new to ITIL there is a lot of terminology which may be unfamiliar to you (even if you are experienced with ITIL some terms may be confusing!). For example, what is the difference between...
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ITIL – Incident Management and Problem Management
Information Technology Infrastructure Library (ITIL) is the industry standard of IT Service Management and is vital in maintaining a cost-effective, professional and user friendly IT Service. ITIL v3...
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